Goods are subject to availability. If a product is unavailable, we will issue a credit within 48 hours.
If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on (+44) 01228 404022. You have the right to raise complaints to the EU Online Dispute Resolutions Platform.
Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on (+44) 01228 404022 or via email shop@willowtreegift.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Faulty or defective goods will be collected and replaced at our cost, in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Please obtain and retain proof of postage if returning your order. Failure to do so may result in your order not being refunded or replaced.
We will keep you informed of any changes to the expected despatch date.
Shipping Costs
Once you have added your items to your cart, you will find our Shipping Rates Calculator at the bottom of the cart page. This will provide an exact delivery cost to your address.
UK Delivery:
Orders to a UK address under £50 will be charged £4.95 carriage. Orders over £50 to a UK address will be shipped with Evri with no delivery charge. Estimated delivery time is 3–4 working days*.
A next-day service is available from Monday*—Thursday only and will be charged at £6.95, order before 12pm for next-day delivery to the UK mainland. For Northern Ireland, Aberdeenshire, the Scottish Highlands and Islands, the Isle of Man or the Isle of Wight, add an extra 24 hours; for the Channel Islands, it’s 3–4 days. If you choose this service after 12pm on a Thursday, Friday, Saturday or Sunday your order will not be guaranteed for despatch until the Monday*.
*If you’re located in Northern Ireland, the Republic of Ireland, the Scottish Highlands, Aberdeenshire, the Channel Islands, the Isle of Man or the Isle of Wight, please allow an extra 24 hours for delivery. Although we’ll make sure to send your order on time, some deliveries may be delayed due to carrier backlogs which are out of our control. We are sorry if we’re late.
Overseas Delivery:
Delivery costs will vary depending on the ship-to address and carton weight and will be applied at checkout.
From 1st January 2021, willowtreegift.co.uk will be delivering on a DDP (Delivery Duty Paid) basis to all European Union state customers (at no extra cost to you). Estimated delivery time 4–6 working days*.
Europe — 5–7 working days. See separate rates per country.
ROW — 10–14 working days. See separate rates per country.
If you’re located in the United States please visit: www.willowtree.com
Unfortunately, we are not able to ship to the following areas at the moment:
Africa
Ascension Island, British Indian Ocean Territory, Eswatini, French Southern Territories, Libya, São Tomé & Príncipe, South Africa, South Sudan, St. Helena, Tristan da Cunha, Western Sahara
Asia
India (Ladakh), Israel, Palestinian Territories
Europe
Belarus, Russia, Svalbard & Jan Mayen, Ukraine, Vatican City
North America
Caribbean Netherlands, Saint Martin, St. Barthélemy, St. Martin
Oceania
Christmas Island, Cocos (Keeling) Islands, New Zealand (Chatham Islands), Niue, Norfolk Island, Tokelau
U.S. Outlying Islands
South America
South Georgia & South Sandwich Islands
*Excludes Bank Holidays.
Last updated 13th March 2024.
FREE P&P ON ALL UK ORDERS OVER £50
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